Refund Policy

ALL SALES ARE FINAL. Program fees are non-refundable except in the single circumstance described in Section 3 of this Policy.

1. Nature of the Products Sold

The Black Vault Funding, Inc. ("Company") sells access to simulated futures trading evaluation programs ("Programs"). Program fees are charged for immediate access to the Platform, the evaluation framework, simulated account provisioning, performance tracking, and all associated services. Access to the Platform and the evaluation period begins immediately upon payment confirmation and account provisioning. Because the core deliverable — access and account provisioning — is provided immediately upon purchase, program fees are non-refundable except as expressly stated in Section 3 of this Policy.

This policy is consistent with industry-standard practices for digital access products and evaluation program services, and complies with applicable Minnesota consumer protection law, including Minn. Stat. § 325F.69 (Consumer Fraud Act) and Minn. Stat. § 325G.06 (Written contracts), insofar as this Policy is clearly disclosed prior to purchase.

2. No Refunds in the Following Circumstances

The Company expressly does not issue refunds for any of the following reasons, without limitation:

• Failure to pass an evaluation program, regardless of how close to the profit target the account reached
• Violation of evaluation rules, including but not limited to drawdown violations, daily loss limit breaches, or prohibited trading behavior
• Change of mind, dissatisfaction with the program structure, or personal circumstances
• Adverse market conditions during the evaluation period
• Failure to trade during the evaluation period or allowing the program to expire unused
• Disagreement with scoring, performance calculations, or account review outcomes
• Technical issues caused by the trader's own internet connection, device, or third-party software
• Account disqualification due to fraudulent activity, multi-accounting, or policy violations
• Partial completion of an evaluation or a desire to restart under different terms
• Duplicate purchases or any purchase made in error by the buyer

3. The Sole Exception: Documented Platform Failure

The Company will review a refund request only if a trader can demonstrate, with reasonable supporting documentation, that a material platform failure directly prevented them from accessing or using the Platform during a significant portion of their active evaluation period, and that such failure was caused by the Company's infrastructure or the Company's third-party platform provider — not by the trader's own device, internet service, or browser.

To be considered for a refund under this exception, all of the following conditions must be met:

• The platform failure must have been caused by the Company or its direct platform provider, not by third-party connectivity, trader hardware, or force majeure events
• The platform failure must have lasted for a materially significant and documented period (generally four (4) or more consecutive trading hours during active market hours)
• The trader must submit a written refund request to [email protected] within five (5) business days of the alleged platform failure
• The request must include: (a) the account number, (b) a description of the failure, (c) the dates and times affected, and (d) any supporting documentation such as screenshots or error messages
• The Company must be able to independently verify the failure through its own platform logs and provider records

Approval of any refund request under this exception is entirely at the Company's reasonable discretion based on the documented evidence. The Company may, at its option, offer a program reset, extended evaluation period, or account credit in lieu of a monetary refund.

4. No Chargebacks

Initiating a payment dispute or chargeback with your bank or payment provider for any reason other than unauthorized use of your payment method is a violation of these Terms. The Company will contest all chargebacks and may permanently ban any account associated with a fraudulent chargeback. The Company reserves the right to recover chargeback fees and associated costs from the disputing party.

5. Dispute Resolution

Any dispute regarding the application of this Refund Policy is subject to the dispute resolution and arbitration provisions set forth in the Terms of Service, governed by Minnesota law.

6. Contact

Refund inquiries must be submitted in writing to: [email protected]. Include your account number, purchase date, and a description of the issue. The Company will respond within ten (10) business days.