Black Vault Legal
Payment Dispute Policy
How billing errors, unauthorized charges, and chargebacks are investigated and resolved.
Effective: August 27, 2026 Last updated: August 27, 2026
Resolve a billing concern
If you do not recognize a charge or believe an order is wrong, contact [email protected] promptly. Include the order number, amount, date, trader email, and the issue. We will acknowledge the request and investigate the checkout, consent, delivery, access, and account-activity records.
Evidence we maintain
For fraud prevention and dispute response, we may retain the selected product, order total, market-data classification, accepted policy versions, acceptance timestamp, IP address, user agent, authentication event, payment-provider identifiers, delivery record, reset or provision event, and relevant account activity. We do not publish this information and disclose it only as permitted by law and our Privacy Policy.
Chargebacks and account status
A payment reversal may pause access tied to the disputed order while the dispute is open. We will not penalize a good-faith inquiry. Deliberate payment fraud, knowingly false disputes, repeated unauthorized use, or chargeback abuse may lead to account restriction and recovery of amounts lawfully owed. We will restore access or provide the appropriate remedy when a dispute is resolved in your favor.
Refund relationship
Refund eligibility is governed by the Refund and Cancellation Policy. Nothing here restricts rights that cannot legally be waived.